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Privacy Policy

Copper Clothing Privacy Policy

Effective 25 May 2018

1. Introduction Copper Clothing is committed to safeguarding and preserving the privacy of our visitors. We take this matter very seriously and will always respect your right to privacy. Copper Clothing takes every reasonable precaution to ensure that your information is only used in the ways outlines by this Privacy Policy and within compliance of the Copper Clothing Terms and Conditions. Copper Clothing is a trading style of Copper Clothing Ltd who are a registered UK company under Company number 08320712. Throughout this document the terms “We”, “Us”, “Our”, the “Site” are used to mean Copper Clothing, Copper Clothing Ltd, and https://www.copperclothing.com/ or https://www.copperdefence.com/. This Privacy Policy operates within compliance of the EU General Data Protection Regulation 2018. This Privacy Policy will explain how and why we use your Personal Data when visiting the site or when signing up to any of our services. Please read this document carefully before proceeding to understand what use of our website and services will mean to you and your Personal Data (as defined by the GDPR).

2. Updates to This Privacy Policy From time to time we may need to update this Privacy Policy because of changes in regulation/legislation/law, changes in how our services operate, or changes to our company structure etc. In the event that this Privacy Policy is updated we will do our best to notify all users immediately, this includes having a notification on our website home page, sending you an email informing you that the policy has updated, or notifying you upon logging in to our service. When there is a change in our Privacy Policy you may be required to agree to the new policy before been able to continue using our services.

3. Key Contact Details Should you have any questions regarding your privacy or on the content of this Privacy Policy then you will be able to contact us via info@copperclothing.co.uk or using the contact form on our website. Should you have any questions relating to consent of your data, things like opting out of email notifications or updating your email address, they can be handled directly by either unsubscribing from our emails using the option at the bottom of the emails we have sent you, or by updating your details in your account settings. If you would prefer to contact us directly for those concerns, you can email info@copperclothing.co.uk or fill out a contact form on https://www.copperclothing.com/contact/ however please note it can take us a few days to process your request via email so it is suggested to complete the requests yourself in your account settings. If you wish to contact us about anything other than the topics covered in this Privacy Policy you can do so by any of the available contact details on our website https://www.copperclothing.com/

4. Data We May Collect In running and maintain the site we may collect certain information about you such as; your IP address, web logs, Cookie data, browser signature, performance and monitoring data, traffic data, locational data, and other information passed via HTTP automatically by your browser. By submitting a contact form on the website or by signing up to our services we may collect certain information about you such as; your full name, your email address, and additional information you voluntarily disclose to us. Some of this data can be considered as Personal Data such as your name, IP address, email etc. With any and all Personal Data this information will be stored securely and only kept when necessary such as to log into your account or provide a personalised experience. The Personal Data we collect will be held with us for as long as you use our services. Once annually all data that is not in use will be deleted from our systems along with all backups or archives unless we are required to keep it in accordance with any other applicable UK laws such as for tax or accounting reasons. Including the retention of any transaction details for 7 years from your order date.

5. Payment Information Any and all payment information supplied for your usage of our services will not be stored or processed by us. This data is processed securely and compliantly by Stripe (Stripe, Inc.). Your payment and order details are passed securely via HTTPS to Stripe upon you submitting your order.

6. Use of Cookies Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. We may gather information about your general internet use by using a cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally, it is statistical data. This statistical data does not identify any personal details whatsoever. You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. Our advertisers may also use cookies over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

7. Use of Your Information Copper Clothing use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes: a. To provide information to you that you request from us relating to our products or services. b. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information. c. To inform you of any changes to our website, services or goods & products. d. If you have previously purchased services from us we may provide to you details of similar services, or other services that you may be interested in. We will never pass or sell your information to any third parties for marketing purposes under any circumstances, we believe heavily in the integrity of our clients and only believe you should be contacted with relevant information. We may pass your information to third parties for providing the services detailed within this Privacy Policy, if your information is ever considered to be shared with any third parties for fulfilling the processing detailed throughout this Privacy Policy you will be notified formally beforehand and have the ability to object if you wish.

8. Email Marketing We may use your information to conduct email marketing, including special product offers and Copper Clothing newsletters. We will only do this if you have specifically agreed to it via our website. Each email we send will also contain details to how you can opt-out of our email marketing services if you no longer wish to receive emails from us. Any marketing emails you receive will be from Copper Clothing directly and handled by a third party provider such as MailChimp, to allow us to provide a secure and high quality email marketing experience.

9. Storing Your Personal Data In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely. More specifically the following companies are commonly used by us for storing your data; GoDaddy, Inc.(Website Hosting), Stripe, Inc.(Payment details), Alphabet, Inc.(Google Analytics), MailChimp, Inc. (Email Marketing). Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, however we take every reasonable step possible to ensure your data is safe. Be aware that sending such information is entirely at your own risk. Your data can be stored in multiple ways, we store your data on our website to allow you to use and access your account and our services. We also store your data on an online secure cloud backup to help re-establish all of our user accounts should we ever access a loss of data or data breach to recover any lost or potentially infected data. We will only ever store data that is a maximum of 12-months old to help maintain accurate record keeping, when data has not been used for a 12-month period it will be deleted or archived from our active records as we believe after this time data will no longer be relevant or required in providing our services. Your data will be archived in circumstances where it is required to be retained under any other EU laws, when this does not apply the data will be deleted.

10. Details of Data Transfer Your data will only ever be transferred via secure methods to ensure that your data is as safe as possible and never knowingly or negligently passed to any unwarranted third parties, we generally transport your data via a secured HTTPS connection, via TCP secured email, or via SFTP for the purpose of backing up your data. Your data will never be willingly passed to any individual/organisations/companies that to not comply with the GDPR in full.

11. Accurate Record Keeping We try our hardest to only keep accurate records of any Personal Data we store, if you ever need to update any of your information we hold this can be done via your account settings. Any data we hold that has not been accessed within the previous 12 months will be automatically archived or deleted as noted in section 8 above.

12. Automated Decision Making Copper Clothing does not currently use automated decision making as part of its processes, however Stripe may use this technology to help prevent fraud on card transactions so by submitting an order you may be subject to automated decision making by Stripe.

13. Disclosing Your Information We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below: a. In the event that we sell any or all of our business to the buyer where the data held will be considered as one of our assets. b. Where we are legally required by law to disclose your personal information. c. To further fraud protection and reduce the risk of fraud.

14. Your Rights and Access to Information You have the right to access any information that we hold relating to you. There is no charge for using this service and it can be submitted via email or telephone to the contact details noted on our website. You also have the right to withdraw your consent, request your data to be deleted, request we stop processing your data, or to submit a complaint about how we have handled your data. To withdraw your consent, you can do so via disabling/deleting your account on our website as without consent to this Privacy Policy we will be unable to provide you with our services. You can also do so by contacting the email account for us detailed throughout this policy. If you believe we have mishandled your data and would like to complain you can do so by contacting us via email, info@copperclothing.co.uk, we will review your claim and provide you will all the information required. We will respond to your complaint within 2 business days. If you do not want to complain to us or at any point during your complaint with us are unsatisfied with the answers provided you can complain directly to the ICO. This can be done by contacting them via their website https://ico.org.uk/concerns/